Shipping and Returns

PLEASE NOTE THAT WE ONLY SHIP WITHIN MALAYSIA! NO ORDERS FROM OTHER COUNTRIES ARE ACCEPTED!

Please read our shipping & returns policies before placing your order. Should you have any questions, please contact us. We are here to help.

Where we deliver

  • Deliver to all physical addresses within Malaysia.
  • Do not deliver to post boxes or internationally.
  • Offer collections from Damansara Area. View contact us for map location.

Delivery charges:

West Malaysia: Free shipping on orders over RM80. Less than the above order amount, the system will automatically calculate according to the shipping area
East Malaysia: System will automatically calculate based on shipping area.

How to check your delivery cost:

  • Go to Checkout, type in your address and street code number.
  • Make sure you put in the correct STREET CODE for your address (NOT your PO Box code)!
  • Our system automatically stipulates the delivery fee for your specific area depending on the amount of your order.

Delivery times

  • Our Courier Partner GDex offers a Monday to Friday (09h00 – 17h00) delivery service.
  • No deliveries on weekends or public holidays.
  • Customers will received the order within 6 business days after payment received
  • We cannot guarantee any specific delivery date and time. If the Courier company is unable to effect delivery over three attempts, the parcel will be returned to sender and delivery will be re-routed at client´s expense.

Dispatch of orders

  • Abecoff Holdings Sdn Bhd strives to fulfill orders as soon as possible.
  • No dispatch on weekends or public holidays.
  • Once order is placed, and paid for, it can take approximately 6 business days until it is dispatched for delivery.
  • For manually requested payments by electronic funds transfer (EFT), dispatch only occurs when money has cleared in our account.

Collections

  • Collect your order at our offices in Damansara. View contact us for map location.
  • Collections are available from Monday to Friday (08h00 – 16h30). No collections on weekends or public holidays.

Returns and Exchanges

  • All good sold are not subject to returns or exchange in regardless of capsules size or flavour or any other reasons.

Refunds

  • All good sold are not subject to returns or exchange in regardless of capsules size or flavour or any other reasons.

Refunds of Deposit

DEFINITIONS
Appliance : ABECOFF Coffee Capsule Machine

ABECOFF : Abecoff Holdings Sdn. Bhd.

Customer : The person(s)or organization(s)abovementioned

ABECOFF Capsule(s) : ABECOFF Capsules

GENERAL

  1. ABECOFF agrees to let the Customer to use the Appliance with the payment of Ringgit Malaysia
    _________________________________ (RM___________) only (“Refundable Deposit”).
  2. The Customer agrees to be bound by the terms and conditions as set out herein (“Agreement”).
  3. Customer shall not attempt to transfer, sublease, resell or rent the Appliance to any third party.
  4. Customer undertakes to order at least thirty (30) ABECOFF Capsules per month from ABECOFF, failing
    which ABECOFF reserves the right to deduct from the deposit, terminate the contract or forfeit the
    Refundable Deposit.
  5. In the event Customer is found to be using coffee capsule other than ABECOFF Capsules during the period
    of this Agreement, ABECOFF reserves the right to terminate the contract or forfeit the Refundable Deposit.
  6. The usage of coffee capsule other than ABECOFF Capsules shall be treated as a breach of this Agreement.
  7. In the event the Appliance cannot be located or is found to be in a damaged condition and is beyond repair during the warranty period, Customer will be solely liable for the loss or damage of the Appliance and ABECOFF shall be entitled to forfeit the Refundable Deposit.

Warranty and Maintenance Service

  1. Each of the Appliance comes with a warranty card (“the Warranty Card”) and the Warranty Card of the
    Appliance is neither transferable nor replaceable in the event of loss.
  2. ABECOFF reserves the right to charge Customer for (a) any parts required to repair the Appliance
    upon the expiry of the warranty period stipulated in the warranty card; or (b) any parts required to repair
    or replace the Appliance due to loss or damage arising out of improper use of the Appliance or
    unauthorized services performed on the Appliance regardless whether it is caused by the negligence of
    the Customer.
  3. The warranty of the Appliance will be void automatically and ABECOFF shall be discharged of all its
    liabilities under the following circumstance(s):-
    • The Appliance has undergone, repairs, modifications, or dismantled by any unauthorized person;
    • The Appliance has been tampered with, subject to misuse, negligence and damaged;
    • The Appliance has not been installed, maintained or operated in accordance with instruction
      given by ABECOFF;
    • Defect caused by fire, lightning, electrical disturbance, negligence, accidents and other natural
      disasters or due to deviation from recommended application and installation;
    • Defect caused by abnormal voltage or incoming power supply by a generator;
    • Defect caused by household pests such as lizard, rat, cockroach, etc.;
    • Defect caused by chemical reaction, excessive heat, excessive dust, corrosive surroundings,
      such as cement factory, animal farm, etc.;
    • External appearance of the Appliance (including but not limited to casing and joints against
      damages, scratches and ageing; and/or
    • Damage caused by overheating due to performance of the Appliance during low level of water in
      the water tank.
  4. No modification, dismantling, repair, undertake maintenance work or replace any parts or whatsoever
    of the Appliance can be performed or caused to be performed by any unauthorized person.
  5. Customer shall at all times ensure that the Appliance is properly cleaned and well maintained in accordance with ABECOFF’s maintenance policy.
  6. Customer shall only use filtered water or mineral water to brew coffee.
  7. The Appliance shall be switched off when it is not in use for a period of time.

Termination of Agreement by Customer

  1. Customer may terminate this Agreement by giving not less than one (1) month notice in writing to
    ABECOFF.
  2. The termination shall only be effective once Customer returns the Appliance in complete set together
    with the Original Agreement (“Returned Appliance”) to ABECOFF, failing which this Agreement shall
    remain in effect and Customer shall continue to be bound by the terms and conditions of this
    Agreement.
  3. The Returned Appliance shall be sent to ABECOFF at the address provided herein.
  4. After ABECOFF has received the Returned Appliance, ABECOFF reserves the right to check and
    examine the Returned Appliance.
  5. If the Returned Appliance is found to be damaged, tempered, modified, dismantled, and/or incomplete
    ABECOFF shall at its sole and absolute discretion to decide whether to accept the Returned Appliance.
  6. Subject to Clause B under this provision, ABECOFF will send Customer a notice informing Customer
    whether the Returned Appliance is accepted (“Notice of Acceptance”).
  7. If the Returned Appliance is not accepted by ABECOFF due to reason(s) stated in Clause E under this
    provision, ABECOFF reserves the right to deduct from the deposit if necessary due to the damage or to
    forfeit the Refundable Deposit thereafter this Agreement shall become null and void and neither party
    hereto shall have any claim against the other.
  8. If the Returned Appliance is accepted by ABECOFF, ABECOFF shall return the Refundable Deposit to
    Customer free of interest within sixty (60) working days from the date of Notice of Acceptance issued.

Termination of Agreement by ABECOFF

  1. In the event Customer breaches any terms and conditions stated herein, the Refundable Deposit shall
    be forfeited and this Agreement shall become null and void and neither party hereto shall have any
    claim against the other.
  2. After the termination of this Agreement, Customer may retain the Appliance whereupon the warranty of
    the Appliance shall become void. Thereafter ABECOFF shall be discharged of all its liabilities toward
    the Customer after the Termination of Agreement.

Others

  1. Customer must inform ABECOFF in writing of any changes or amendment to the Customer’s personal
    details (ie. address, telephone, etc) as practicable as possible.
  2. Any notice, letter or communication under or in connection with this Agreement may be in writing and
    shall be delivered personally, and/or post and/or email to the party’s address for service or at such
    other address(es) at the recipient may have notified to the other party hereto in writing.
  3. ABECOFF shall not be responsible for any loss or damage or costs or expenses whatsoever incurred
    or suffered by the Customer as the result of breach of any terms and conditions of this Agreement by
    the Customer.
  4. ABECOFF shall also not be responsible for any loss or damage to the Appliance caused by fire, short
    circuit, electric shock, lightning, riot, tempest, act of God or all other cause due to Customer’s failure to
    comply with proper maintenance or usage of the Appliance.
  5. After the termination of this Agreement, Customer is allowed to enter into another Agreement with
    ABECOFF provided always that Customer pays another Refundable Deposit to ABECOFF.
  6. ABECOFF retains the rights, title and interest of the Appliance until the termination of this Agreement.
  7. ABECOFF shall be entitled from time to time and at any time to amend, modify, vary or revise the
    terms and conditions stated herein by publishing a newer version.
  8. For any enquiries concerning to the functioning, maintenance, service and/or problems of the
    Appliance, kindly contact ABECOFF at Tel: +6012 683 6328; Email: [email protected] ;
    Address: No. 31, Jalan Tembaga SD5/2G, Bandar Sri Damansara, 52200 Kuala Lumpur, Malaysia.

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 *Valid until 30th June 2020.

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